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Everything you need to know

Policies

DEPOSIT & PAYMENT POLICY
SMOKING
EXTRAORDINARY WEAR AND TEAR
CANCELLATION POLICIES
CANCELLATION POLICIES FOR SPA SERVICES
NO SHOW POLICY
BREAKFAST
CHECK-OUT
ALL OTHER POLICIES

 

DEPOSIT & PAYMENT POLICY

FOR LODGING: In accordance with our reservation policy we have charged a deposit to your card as shown. Our basic deposit is $100 for each night booked. Your balance will be charged upon departure. For bookings made within 7 days of the intended stay we reserve the right to charge the first nights lodging in full plus tax plus the standard $100 for each additional night.

FOR SPA SERVICES: We reserve the right to charge an additional $100 deposit for any spa service.

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SMOKING

The Inn at Bowman's Hill is a non-smoking facility and smoking anywhere inside the property is forbidden . We will offer an outside smoking area or areas upon request. Smoking leaves residual odor damage requiring full cleaning of all drapes and soft furnishings and we reserve the right to levy charges of up to $1,000 to cover deep cleaning costs in the event of unauthorized smoking. This policy is to protect the comfort, health and safety of all guests .

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EXTRAORDINARY WEAR AND TEAR

In the event of damage to rooms or property, or in cases of extraordinary wear and tear or soiling, we reserve the right to assess incremental cleaning and / or replacement charges. Charges will be assessed at our cost and at our discretion. This is to ensure that we preserve the integrity of the property.

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CANCELLATION POLICIES

For our mutual protection all cancellations must be received by email or in writing. We apply a $25 administrative charge for all cancellations. All cancellations are confirmed by email. If you do not receive a confirmation within 12 hours please contact us immediately.

NON-HOLIDAY BOOKINGS: the balance of the deposit will be refunded for cancellations received not less than 14 (fourteen) days prior to the date of arrival. Cancellations received between 14 (fourteen) days and 8 (eight) full days prior to the date of your arrival will result in forfeiture of the total deposit. Reservations cancelled within 8 (eight) full days of the anticipated date of arrival will be charged in full, minus taxes, for up to 3 (three) nights of the original length of stay. In addition, we reserve the right to retain the deposit for each night reserved beyond 3 (three) nights. We will, however, make every effort to re-book the room for the period in question, frequently at a last minute discount and, if successful, we will credit your account for each day booked in the amount of the monies received for the new booking minus the original deposit, the cancellation fee and any additional out of pocket payments incurred.

HOLIDAY BOOKINGS: The balance of the deposit will be refunded for cancellations received not less than 14 (fourteen) days prior to the date of arrival. Cancellations received between 14 (fourteen) days and 10 (ten) full days prior to the date of your arrival will result in forfeiture of the total deposit. Reservations cancelled within 8 (eight) full days of the anticipated date of arrival will be charged in full, minus taxes, for up to 3 (three) nights of the original length of stay. In addition, we reserve the right to retain the deposit for each night reserved beyond 3 (three) nights. We will, however, make every effort to re-book the room for the period in question, frequently at a last minute discount and, if successful, we will credit your account for each day booked in the amount of the monies received for the new booking minus the original deposit, the cancellation fee and any additional out of pocket payments incurred.

CANCELLATION POLICY FOR RESERVATIONS MADE USING A GIFT CERTIFICATE(S):

The above policies also apply to reservations made using any Gift Certificate. Unused Gift Certificates for reservations canceled within 14 (fourteen) days of the anticipated arrival date will be voided. Any complimentary or donated Gift Certificate will be voided for all cancellations made within 14 (fourteen) days of the intended arrival date.

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CANCELLATION POLICY FOR SPA SERVICES

Our massage therapists are independent contractors. There is no charge for cancellations received up to 72 hours prior. Cancellations made within 36 hours will be billed at the full charge. We reserve the right to retain the $100 massage deposit for cancellations received between 36 hours and 72 hours prior to the time of service.

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NO SHOW POLICY

If you fail to check-in by 9.00 pm on the day of your reservation and have not contacted us the booking will be deemed a no-show. The room will be offered for immediate re-booking at that time. In the event of a no-show, the outstanding balance for the whole length of stay as booked will be immediately charged in full to the credit card on file. We will then seek to re-book the room for any additional nights (beyond the first night) of the original reservation, if necessary offering last minute discounts. If successful, we will credit the card of record for any gross room receipts after discounts for the additional nights that exceed the retained deposit minus any last minute promotional expense that may be incurred.

NO SHOW POLICY FOR COMPLIMENTARY BOOKINGS

The complimentary offer will be deemed null and void and the reservation will be charged at the full rate for the nights that were booked as though it were a regular reservation.

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BREAKFAST

Breakfast is served between the hours of 8am and 10am.

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CHECK-OUT

Check-out is 11am. Late check-out requests can rarely be accommodated as we need ample time to prepare our suites for arriving guests. We reserve the right to assess a charge of up to $150.00 for any late check-out that was not agreed in advance.

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ALL OTHER POLICIES

Please see our website.